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Inspired by HubSpot
Use this Hubspot Playbook to discuss Radical Candor and continue working towards a culture of open feedback.
Kim Scott's Radical Candor framework focuses on balancing two crucial elements: personal care and direct challenge. It posits that effective leadership isn't just about achieving results or being "professional"; it's about genuinely caring for team members while also delivering direct and honest feedback.
Radical Candor emphasizes that to build robust relationships, managers should show their complete self—flaws, passions, and all—and should encourage their direct reports to do the same. The framework insists that this approach makes the hard aspects of management, like giving tough feedback and making difficult calls on team roles, more effective and human-centered.
Training & Awareness: Train the management team on the Radical Candor framework. Make sure everyone understands its importance and how to apply it.
Cultural Adaptation: Ensure that the culture of the organization aligns with the principles of Radical Candor. Make caring personally and challenging directly part of your company values.
Feedback Mechanisms: Implement structures like regular 1:1 meetings where Radical Candor can be practiced. These settings offer the opportunity for genuine, direct feedback.
Documentation: Keep records of feedback discussions and agreed upon action points. This helps in tracking progress and holding both managers and employees accountable.
Review and Reflect: Periodically take the pulse of the team to gauge how well the Radical Candor principles are being received and practiced. Adjust as needed.
Recognition and Reward: Acknowledge and celebrate instances where Radical Candor was effectively practiced, as a way to encourage its adoption across the organization.
Continuous Learning: Keep updated with new Radical Candor resources or adaptations that could benefit your team.
Expand Scope: Once successful at the managerial level, consider expanding the principles of Radical Candor to peer-to-peer relationships.
Integrate with Other Initiatives: Consider how Radical Candor can be combined with other leadership or communication frameworks already in place.