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Inspired by Drift
A Drift inspired Playbook to support managers in having meaningful conversations with your team
Research shows that experts—say, Supreme Court Justices—are more adept at looking at failure and learning from it. But non-experts? Not so much. The political theorist Antonio Gramsci once said, "History teaches, though it has no pupils."
When we fail, we tune out. To avoid feeling bad about ourselves, we stop paying attention. As a result, we don't learn from that experience. But, we do learn when failure is less personal. For example, in our research, participants who struggled to learn from their failures were able to learn from the failures of others. It can be hard to focus on our failings, but the mistakes, recoveries, and hard-won lessons of friends and colleagues?
Those are some teachable moments.
What you should do as a supportive coach is spotlight success. You may get more bang for your buck if you point out to your teams what they're doing right rather than what they're doing wrong. This practice of magnifying success vs. failure can have a massive impact on our people's mental health and well-being.
Use this Framework recommendation to meet with your team (either sync or async) to overview any success achieved over the past six months to a year. Make sure to celebrate and align on what made these actions so impactful, and how you can use this experience in upcoming tasks and projects.
Here are some ways you can celebrate success with your team:
A hand-written note or card
A meeting arranged solely to express gratitude
A company-wide email congratulating the team
Set a time to meet with your team to outline any success over the past six months to a year.
Celebrate and align on what made these actions so impactful, and how you can use this experience in upcoming tasks and projects.